1. Shipping Process
At www.amberzain.com we use trusted courier companies to ensure your orders are delivered safely and on time. Once your order is shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor your package’s status on the courier’s website.

  • All orders are processed within 1–2 business days.

  • Once shipped, delivery typically takes 5–7 business days, depending on the shipping location.

  • We do not ship on Sundays or public holidays.

  • Customers will receive a tracking number once the order has been dispatched.

  • Delays may occur in case of high volume of orders or courier issues.

2. Delivery Timeframe

  • Orders are typically delivered within 5 business days after shipping.
  • Delivery times may vary depending on your location and the courier’s schedule.

3. Package Condition and Inspection

  • We take great care to ensure your order is packed securely. However, if you receive a damaged or misplaced item, we will only accept claims if you provide a full 360-degree video of the package. This video should show the package’s condition from the moment you receive it until it is fully opened.
  • Claims without proper video evidence will not be entertained.

4. Shipping Delays

  • While we strive to deliver your orders on time, shipping delays may occur due to unforeseen circumstances such as weather conditions, courier delays, or other external factors.
  • Please note that we do not offer replacements or refunds for shipping delays.

5. Lost in Transit

  • If your package is lost in transit, please contact us immediately with your order details and shipping address.
  • Once we confirm the package is lost with the courier, we will send a replacement at no additional cost.

  • We collect customer data (name, contact details, etc.) solely for order processing and support.

  • Customer data is not shared with third parties without consent, except as required for delivery or legal compliance.

  • As per your discretion, you may choose to allow or deny use of cookies or marketing communications.

  • We follow strict security protocols to protect your personal data.

  • Users can request data deletion at any time by contacting support.

10. Contact Us
If you have any questions or concerns about your order’s shipping status, please reach out to us:
Email: info@amberzain.com
Phone: +918369 660787
Address: Mumbai, Maharashtra